Testimonials and Reviews

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5

Definitely the best auto service I have ever received. Fares is a master of his craft, but better yet, he cares about his customer. Every interaction and service I have done there solidifies my resolve to never go anywhere else. He is also far cheaper than any dealer you will ever go to, believe me, I've compared the costs...

5

10 Star Service! Simply the BEST! My A6 now drives better than ever thanks to Fares.... Can't thank you enough Fares and his team. Thanks a million. Lifetime customer.

5

I cannot say enough about Fares and his lovely wife Sylva. They are the epitome of professional and kind. I have a 2002 Audi Allroad that constantly needs some kind of tweaking and Fares is always completely on top of what is needed and never tries to get me to do more services than I need. He even cleaned my light covers when they were faded. He is a lovely, smart guy who absolutely knows what he's doing. Rusnak was my service department before I met Fares, and one of the top service guys at there TOLD ME to go to Fares.... What does THAT tell you?

5

Today marked my 2nd visit to Independent Audi & VW Service. Before I begin, let me say that I will definitely, without a doubt, be returning to Independent Audi & VW Service for any and every need my Audi may require. My A4 was misfiring, causing engine shuddering, so I had it towed to the shop. I am NOT kidding when I say that the problem-solving process begain immediately upon my arrival, and the preliminary inspection took literally 5 minutes to complete. I waited patiently as Fares (the owner) and his technician hooked up a diagnostic test unit to my car and found the problem instantly. The removed one ignition coil, put in a new one, and before I could even ask any questions, the problem was solved! I also asked him to replace my air filter. It was a busy day but he told me he could do it, even though I said I could come back. The replacement took what I estimated to be about 10 minutes...yes...extremely fast! I can not even begin to explain how entirely pleased I am with my experiences here...Fares proves to be not only extremely knowledgeable about my car (and many others), but also exudes a brilliant and honest personality and a dilligent work ethic. He even took time from a busy day to answer a few other questions I had about my car. These qualities and expertise are what will keep me coming back to Independent Audi & VW Service.

5

I just purchased a Audi TT and turned out to have transmission problem had 2 transmission shop look at it and said need to rebuild but they were not sure since its a Audi all computerized one guy even told me he can have the problem resolved for $600. Ok so at this point I had 2 choices 1 take it to these guys who do not know or understand new Audi's or the Dealer. Luckily I remembered Yelp so I looked around and Independent came up with the Best reviews plus all he works on is Audi's and VW. Was over a 20mile drive for me from Beverly Hills but I must say I feel like I made the right choice not Fares looked at the car and within an hour he found the problem ( not the entire transmission ) but a problem with 2nd gear will cost me $1800 and change would have cost $4000 to rebuild transmission. Thank

5

Another 5 star review from me! Fares and Sylvia did a great, quick, professional job. I'm glad to have this alternative to Rusnak in the Pasadena area! I previously had tried another independent shop in Van Nuys that is popular with the tuner crowd. They did an OK job but were typical young guys will little experience running a business and it showed in their unprofessional attitude, timeliness and work attitude. I'll definitely be going back to Independent Audi

5

Fares (the owner) is honest and reliable; he does good work; and he knows how to build customer loyalty. I wish I had found this shop years ago!

5

I have an A4 and Q7. When I call the dealer to schedule an appointment for oil change, they give me a date that is at least 1-2 weeks. I call my man Fares and he tells me just bring it in ;). Wow, I give props to Independent Audi, I've never seen such professional and fast car service in my life.

5

Fares speaks in a quiet, calm tone rarely found in mechanics. He re-did my transmission at half the dealers' cost and made some additional fixes very inexpensively . Then he washed the car and wiped down the leather. Outstanding customer service from beginning to end.

5

Very trustworthy and transparent car shop. I went here when it first opened and had great service at a reasonable price. I've been taking my VW here ever since. The owner Fares is a stand-up guy and very honest. Sometimes I'll take my VW over because of a potential issue and he'll figure out what it is in a sec and fix it on the spot! Fares is always available to answer questions in person or on the phone. He understands the meaning of true customer service!

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