Today marked my 2nd visit to Independent Audi & VW Service. Before I begin, let me say that I will definitely, without a doubt, be returning to Independent Audi & VW Service for any and every need my Audi may require. My A4 was misfiring, causing engine shuddering, so I had it towed to the shop. I am NOT kidding when I say that the problem-solving process begain immediately upon my arrival, and the preliminary inspection took literally 5 minutes to complete. I waited patiently as Fares (the owner) and his technician hooked up a diagnostic test unit to my car and found the problem instantly. The removed one ignition coil, put in a new one, and before I could even ask any questions, the problem was solved! I also asked him to replace my air filter. It was a busy day but he told me he could do it, even though I said I could come back. The replacement took what I estimated to be about 10 minutes...yes...extremely fast! I can not even begin to explain how entirely pleased I am with my experiences here...Fares proves to be not only extremely knowledgeable about my car (and many others), but also exudes a brilliant and honest personality and a dilligent work ethic. He even took time from a busy day to answer a few other questions I had about my car. These qualities and expertise are what will keep me coming back to Independent Audi & VW Service.