Testimonials and Reviews

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We appreciate words from our clients:

5

5 STARS!!! What can I say, other than the fact that Independent Audi & VW Service is AWESOME! Fares, the owner, is honest and really knows how to build customer loyalty. Before Fares, I took my wife's VW to a different shop in Playa del Rey. It was in there every 300 miles or so, with the same problem, "CHECK ENGINE" light. After feeling like a sucker every time I brought it into Playa, I took it to Fares. He said that the hose was loose and one of the parts that the other shop changed is backwards. He fixed everything with no charge. I've never had someone take a look, make some minor changes, and then not charge. The light came back on, and he traced it to a catalytic converter. I had that changed, and I haven't had a problem yet. The wife even says it's got that pep back that it lacked before. Thanks FARES for an AWESOME EXPERIENCE. You've definitely got a customer for life.

5

I have been using Fares and his team for a couple of months to look after my VW beetle and cannot speak highly enough of them. They go out of their way to provide excellent service and advice, but do not charge and arm and a leg. They also use quality parts; not off market or second hand parts that wear out just after the (so called) warranty expires. Other local VW repairers may be nice guys but Independent Audi and VW Service is the real deal!

5

I cannot think of one time that they denied service to me. Even on days that they are full they will find even 5 min to help you find out what the problem is with your car. From just inquires on lights that go off in your car to sounds your car is making.I really don't have anything negative to say about this place. Fares really knows how to take care of his costumers and having coming back each time.

5

This is my first review- I felt compelled to write something because I'm so pleased with the service at Independent Audi and I know how frustrating it can be to find an honest mechanic. My wife has a 2003 Audi TT. It's a nice car, but it requires a lot of attention to keep it happy. Fares has been looking after the car for a couple of years now, so I think I have a good sense of his business practice. The garage is clean and organized, everyone who works there is polite and professional, and Fares works to keep costs as reasonable as possible. I trust his opinion and I trust the integrity of the work he does. It's also great that Fares and his wife are very personable, and genuinely interested in their clients. I've been very pleased with my experience and I recommend Independent Audi without reservation.

5

Yes, his name is Fares and he is great, indeed. We use to go to Steve's Independent Volkswagen & Audi Service or Steve's Garage down the road on foothill but we realized we were taken for a ride after two years of going to them. When the owner of steve's garage told us "you need to get rid of your piece of junk" instead of fixing the problem and charging us 2,000 dollars of work we knew it was time to turn to somebody else, someone dependable. That person is Fares of Independent Audi & VW service, inc. We took my wife's 2001 VW jetta to Fares and right away he made room for us in his very clean garage and was very cordial and kind to us. He found what the problem with car was and quoted us a very low price and kept his word. When it was time to pick up our VW, after the work had been completed, we took the car home and he said "pay me tomorrow, I need to explain a couple of things about the car to you". My initial thought was: what a way to build trust with your clients. I just met Fares and he is trusting that I will come again to his shop. You know what? Fares is completely right I will keep coming. I don't have a VW or an Audi, only my wife, but with mechanics like Fares I'm considering buying an Audi so I can have Fares at Independent Audi & VW Service, Inc. maintain it. Final thought: Don't go to Steve's Independent Volkswagen & Audi Service. You need to go to Independent Audi & VW Service, Inc. and ask for Fares. He will take care of you.

5

Go here only if you want quality work on your car by people who care. Otherwise go to any of the other LA area shops or dealers who will charge more for far less. Feres delivers! Thanks again for all the quality work on the S4 and taking care of the small and big repairs.

5

I just picked up my car and felt something I didn't expect; Delight. Fares runs an exceedingly professional shop. Easy to talk to, courteous, prompt, I just found my new mechanic. He came in 55% below the dealer quote for the repair, had the car washed, vacuumed, and waiting for me with the AC on. That was a nice touch. I have no hesitation recommending him to anyone else.

5

This is a great operation. I purchased a used Audi, and Fares was great at rushing to inspect it for me. He (and SIlva) then made every accommodation to service the vehicle for me. They even came in under their estimate for a major service interval. They were a pleasure to work with, and do great work. Do not hesitate to take your car to them, they will not disappoint. I wish all service centers were like this one.

5

I have always had my Audi vehicles serviced at the dealership (in this case Rusnak Audi in Pasadena). I'm a woman and to be honest, I've always been a bit skeptical and apprehensive to take my car anywhere but a dealership for service. But, having recently hit 55k miles on my '06 Audi A3, I knew it was time for a major (no longer under warranty) service. Drats. I read a lot of wonderful reviews about Independent Audi and VW in Pasadena on Yahoo Local and figured I'd give it a try. Imagine my surprise to get a very reasonably priced major service done at this joint! No joke, this IS the place to take your Audi or VW if you're not already doing so. The owner, Farras is amazing as is the support staff. I was given an initial price and when I picked-up my vehicle it was even less than the original estimate. As well, they rotated my tires, checked my brakes (yep, I was told no need to do anything yet as it hadn't yet hit the sensors) and my car was given a very thorough and very Audi maintenance scheduled service -- all to Audi specifications. In addition, I was given the good news that my timing belt didn't need changing until 75k miles (it was checked too and it's just fine), my tires were rotated ("lots of meat still on them"), and all my doors were oiled with WD-40 ("so as to not creak"). Talk about service! As well, when I first dropped-off my car, I was asked if I needed a drive home (or, to a local location). I declined as I had set-up a drive prior to making my appointment -- but, it was so great to know that IF I did need a drive to or fro, Farras and his folks would have made sure I had one. Also, the main office is very clean offering coffee and magazines (should you want to wait for a short service). Farras was a master mechanic at Rusnak Audi for 10 years prior to opening his own shop. All of the current licenses and certifications are prominently displayed on the walls behind the main desk. I loved the experience and overall cost and plan to ALWAYS have my Audi serviced with Farras. Skip the Audi or VW dealership and give him a try. You won't be disappointed!

5

Go Here To Service Your Car !!! Don't go anywhere else these guys are the best. Do not go to the dealer these guys are way better. Service is great. I did an oil change at my friends shop he couldn't reset the oil service light for me called them and they did it for free no charge. Great people.

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