I was in a hit and run accident 2 weeks ago. The front right tire fell off the strut, which was severed from the impact, and the car was undrivable. I had my car towed from downtown LA to Independent Audi & VW at 930pm, thinking that Fares could help take a look in the morning. To my surprise the shop was still open! I got a clear assessment of my situation the next morning. Since I only had liability insurance, I couldn't get reimbursed for the damages. Within 3 days Fares ordered the new parts, replace what needed to be replaced, rebuilt what he could salvage (to save me some money) pulled a late night with his team to make sure I didn't have to be without car too many days. This is a stellar team lead by a most knowledgeable owner. I've worked with a mixture of bad and some times quite good mechanic (like most), but I've never been so impressed by such knowledge, dedication and customer service. I found Independent Audi & VW through this yelp search and what a great find this was! Now it's my part to spread the good word. I'm with one of the previous reviewers on this one, so long as I have my VW (or Audi in the future), Fares and his team will be my mechanic.