Testimonials and Reviews

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We appreciate words from our clients:

5

Another 5 star review from me! Fares and Sylvia did a great, quick, professional job. I'm glad to have this alternative to Rusnak in the Pasadena area! I previously had tried another independent shop in Van Nuys that is popular with the tuner crowd. They did an OK job but were typical young guys will little experience running a business and it showed in their unprofessional attitude, timeliness and work attitude. I'll definitely be going back to Independent Audi

5

Fares (the owner) is honest and reliable; he does good work; and he knows how to build customer loyalty. I wish I had found this shop years ago!

5

I have an A4 and Q7. When I call the dealer to schedule an appointment for oil change, they give me a date that is at least 1-2 weeks. I call my man Fares and he tells me just bring it in ;). Wow, I give props to Independent Audi, I've never seen such professional and fast car service in my life.

5

Fares speaks in a quiet, calm tone rarely found in mechanics. He re-did my transmission at half the dealers' cost and made some additional fixes very inexpensively . Then he washed the car and wiped down the leather. Outstanding customer service from beginning to end.

5

Very trustworthy and transparent car shop. I went here when it first opened and had great service at a reasonable price. I've been taking my VW here ever since. The owner Fares is a stand-up guy and very honest. Sometimes I'll take my VW over because of a potential issue and he'll figure out what it is in a sec and fix it on the spot! Fares is always available to answer questions in person or on the phone. He understands the meaning of true customer service!

5

I was in a hit and run accident 2 weeks ago. The front right tire fell off the strut, which was severed from the impact, and the car was undrivable. I had my car towed from downtown LA to Independent Audi & VW at 930pm, thinking that Fares could help take a look in the morning. To my surprise the shop was still open! I got a clear assessment of my situation the next morning. Since I only had liability insurance, I couldn't get reimbursed for the damages. Within 3 days Fares ordered the new parts, replace what needed to be replaced, rebuilt what he could salvage (to save me some money) pulled a late night with his team to make sure I didn't have to be without car too many days. This is a stellar team lead by a most knowledgeable owner. I've worked with a mixture of bad and some times quite good mechanic (like most), but I've never been so impressed by such knowledge, dedication and customer service. I found Independent Audi & VW through this yelp search and what a great find this was! Now it's my part to spread the good word. I'm with one of the previous reviewers on this one, so long as I have my VW (or Audi in the future), Fares and his team will be my mechanic.

5

I was in a hit and run accident 2 weeks ago. The front right tire fell off the strut, which was severed from the impact, and the car was undrivable. I had my car towed from downtown LA to Independent Audi & VW at 930pm, thinking that Fares could help take a look in the morning. To my surprise the shop was still open! I got a clear assessment of my situation the next morning. Since I only had liability insurance, I couldn't get reimbursed for the damages. Within 3 days Fares ordered the new parts, replace what needed to be replaced, rebuilt what he could salvage (to save me some money) pulled a late night with his team to make sure I didn't have to be without car too many days. This is a stellar team lead by a most knowledgeable owner. I've worked with a mixture of bad and some times quite good mechanic (like most), but I've never been so impressed by such knowledge, dedication and customer service. I found Independent Audi & VW through this yelp search and what a great find this was! Now it's my part to spread the good word. I'm with one of the previous reviewers on this one, so long as I have my VW (or Audi in the future), Fares and his team will be my mechanic.

5

This is a great shop! Audi trained Fares is just the kind of guy an Audi owner needs. I have a 2002 S6, and when they see me drive it into the service department at Rusnak, all they see are $$$ signs. Just the reverse with IA&VWS.,Inc. Fares will let you know the best way to go, costing you the least amount of your hard earned money. I now ONLY trust my S6 to Fares, and I drive from the Marina.

5

I found Independent Audi by searching Yahoo local. I consider myself lucky to have found Fares who is simply amazing. My daughter destroyed the engine of her 2003 Audi A4 due to coolant leak. The dealer wanted $9,000 to replace the enigne which made no sense. Fares was able to get the car from Santa Barbara, replace the engine and get it back on the road in a week for less than half what the dealer wanted to charge. That was a month ago. The car has been running perfectly. Fares is a true professional who treats you with respect. He explains all your options and helps you make the best informed decision. He comes across as someone who has your best interest in mind because he is one of those rare individuals who is actually interested in building a long term relationship with his customers instead of slamming them for the short term. I know I will be taking that car there for service for a long time. I am now thinking that with a great mechanic, I may consider replacing my Volvo with an Audi. Trustworthy mechanics are a rare commodity.

5

Fares is THE MAN!!! I have a '99 Porsche Boxster and no one but Fares is allowed to touch her! She is nearing her 200k mark and it is all thanks to Fares. After moving to Austin, the one thing I missed the most was being able to pull into his shop and knowing that I have complete trust in my mechanic. Imagine how I felt when all the lights on "Baby" came on and I had to take her to the dealer out here. I had almost given up on her when the dealer quoted me over 12k for a new engine. I immediately called Fares and he sent for the car...yes...my car was transported back to Pasadena from Austin to the trusting hands of my one and only mechanic - Fares! He sent her back looking and driving even better than before...and of course it wasn't the engine that was the problem, it was the transmission (which cost me a lot less to transport the car back-n-forth then have it fixed here) When I asked Fares how long will my car go for, he said "I fixed it like my own..." I trust him explicitly and so should you! He is the fairest and kindest mechanic/man that I know. He is Dr Porsche!

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