well... my story begins with 4 visits to different mechanics after purchasing a 2003 vw jetta 1.8 turbo....after driving a 1986 toyota land cruiser for 15 years and having a positive relathionship with a trusted mechanic i was looking at what now seemed a bently with power windows a great stereo system and gosh even turbo and a a constant rattle .... i took the new jetta to 4 different mechanics...before stopping at independent vw in pasadena- and yes that included the vw dealeship in santa monica...which with respect...dont go there. I heard 4 different daignostics any where from "you need a new clutch" to "you need a new transmittion" to "wait until the problem gets worse" to "leave it here for 3 days, we still don't know whats wrong" all estimates came in at well over four figures. Eventually the unavoidable happened... a plop, metal, a sound and a friendly tow truck driver and a recomendation from AAA to pay a visit to Independent VW. i had given up, now without a car a i thought that after not trusting any of the privious daignostics - which ended up all being ...well..let say uninformed to be politically correct- at the mercy of ....finallly.....HONESTY.... Norm over at INDEP VW took my call, assured me the car would be looked at and a proper call would be given back to me...sure i thought...then he called on time as he promised...shock... -never before- delivery ofthe vehicle was on time, the cost of repair ended up being less then estimated...every step was followed with diligence, friendliness, him and his team had a diagnossis..it was just a mount... i have never expiriences such great service, honesty, follow through, from every single member of the team of the VW indepenent team, in any other mechanic expirience period. Owning a newer car - after driving a land cruiser for 15 years- can be daunting. Norm, Stephanie the kind mechanic that worked on my car to the fine fellows who showed up to pick me from work and take me to my car were tremendous!!!!!!! i found a trusted place, where i can take my car to and trust that from the person that greets me to the fine talent that work on the car have trully the best intrrest in mnd. if you own a VW go here. Do no go to santa monica, i dont care were you live, come here. Personally, i have made new friends and finally, finally, finally found trusted folk to work on my car which sees endless road trips, mountains, lakes, bays and deserts. Thank you to the Indep. VW team, thank you. Please, keep offering us honesty and goodness, it brings the people back!!!!! hats off to you.