Testimonials and Reviews

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5

I am blown away with these guys! Honest, professional, extremely good priced, best car shop experience I have ever had.These guy deserve all these good reviews! They have helped me repeatedly. Excellent customer service and even better mechanic, all for a very good price. Very down to earth people that have been a pleasure to do business with. Thank you.

5

I went to Independent Audi & VW under high recommendations and in hindsight, I should have gone somewhere else. Although customer service was good, physical service on my car left a bit to be desired. As an enthusiast, I'm probably more anal about my car than others, but based on the accolades and claims I expected more. To further complicate matters, a few vacuum lines were either broken or left disconnected and a newly replace strut mount bushing failed (after only 2000 miles), leading to excess vibration and inner CV joint failure as well (on the same side). Upon removal and inspection, the bushing used was not OEM, I had to replace bushings on both sides and it leads me to wonder how many other non-OEM parts were used - invalidating their claim that they use all OEM parts. Only writing facts, not trying to flame the shop. But every story has two sides. As an enthusiast, I would probably stay away from the shop.

5

Highly recommended! Great customer service. Very Clean and Professional. Had a better experience than the dealer.

5

I took my 2005 Audi A4 to Independant as my last hope and now I couldn't be happier. I was ready to burn that car!!!, but Fares fixed it all up and it runs just like new now!! This is thee best place to take your car, Fares and Silva are great honest people that are so hard to come by these days. The work is excellent, prices are great and you feel so good when you pick up your car knowing they've fixed it right the first time...Thank You Silva and Fares!!

5

The best auto service experience I've ever had. By far. My '05 A4 was limping around and desperately needed its 10,000 mile service, an oil/filter change, a new brake light, and a new gas cap. I brought it in at 1pm, and received a call 90 minutes later because everything was already done. Less than 100 bucks for everything - Fares didn't even charge me for labor. The service and professionalism here is absolutely 5-star. I felt very respected and cared for as a customer, and walked away with the sense of satisfaction you can only get from the certainty that you got 100% of your money's worth (since Fares didn't even charge me for labor, I probably got 150% of my money's worth). You should absolutely do business with these people if you live in the Pasadena area. Even if you're not local to Pasadena, you should still do business with these people. They run their business the right way, and you won't get a better auto service experience anywhere else.

5

red The best auto service experience I've ever had. By far. My '05 A4 was limping around and desperately needed its 10,000 mile service, an oil/filter change, a new brake light, and a new gas cap. I brought it in at 1pm, and received a call 90 minutes later because everything was already done. Less than 100 bucks for everything - Fares didn't even charge me for labor. The service and professionalism here is absolutely 5-star. I felt very respected and cared for as a customer, and walked away with the sense of satisfaction you can only get from the certainty that you got 100% of your money's worth (since Fares didn't even charge me for labor, I probably got 150% of my money's worth). You should absolutely do business with these people if you live in the Pasadena area. Even if you're not local to Pasadena, you should still do business with these people. They run their business the right way, and you won't get a better auto service experience anywhere else.

5

I have been taking my Audi A4 to Independent Audi & Vw Service since my warranty ran out and could not be happier! Fares is very knowledgeable and professional. He always takes the time to explain what they will be doing to your car whether it is a service or a repair. I also enjoy talking with Sylvia when I call in for an appointment or to ask a question, her customer service skills are excellent!

5

This place is so good, I find myself looking forward to service visits! A friend referred me and having no other expectations than competent service, I came away amazed. The office does not smell like grease, there isn't 30 years of bad paint jobs on the walls. Fares is an award-winning Audi-certified mechanic and he has done his business right. He takes the time to listen to the reasons I've brought my car in and makes sure the repairs are done properly. This is the best auto service experience I've ever had.

5

i don't normally write reviews online, but i had to for independent audi & vw - fares is incredible!! i've always brought my volkswagen to the dealership since i hadn't found an independent mechanic that i trusted, and i would never go back after finding his shop. i drive up to pasadena from long beach just to have my car serviced there. in fact, i am looking at new cars and am leaning towards getting another volkswagen over a mini, just because i'd like to continue going to fares. good, honest, quick and affordable mechanics are so few and far between, i feel really lucky to have found this shop. from the first time i brought my car there, everyone at the shop has always been incredibly helpful, kind and polite. fares has caught a million things that other places (including the dealership) have done wrong while working on my car. he has always been incredibly trustworthy and also very sweet in explaining to me what is wrong, since i know very little about cars. several times he's diagnosed a simple problem or replaced a bulb for me and sent me off with no charge. my car is older (2000) with a lot of miles (almost 170k), and after a slew of recent problems i was convinced that i just needed a new car. then i found independent audi & vw,who've really breathed new life into my car.i would definitely recommend this shop to anyone looking for a new mechanic, they are GREAT!

5

This place seems to have everything a mechanic shop should have; professional & friendly customer service, competitive prices, clean facilities, and even complimentary beverages. Head mechanic Fares is straight-forward and honest.

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