Testimonials and Reviews

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We appreciate words from our clients:

5

I have been taking my Audi A4 to Independent Audi & Vw Service since my warranty ran out and could not be happier! Fares is very knowledgeable and professional. He always takes the time to explain what they will be doing to your car whether it is a service or a repair. I also enjoy talking with Sylvia when I call in for an appointment or to ask a question, her customer service skills are excellent!

5

This place is so good, I find myself looking forward to service visits! A friend referred me and having no other expectations than competent service, I came away amazed. The office does not smell like grease, there isn't 30 years of bad paint jobs on the walls. Fares is an award-winning Audi-certified mechanic and he has done his business right. He takes the time to listen to the reasons I've brought my car in and makes sure the repairs are done properly. This is the best auto service experience I've ever had.

5

i don't normally write reviews online, but i had to for independent audi & vw - fares is incredible!! i've always brought my volkswagen to the dealership since i hadn't found an independent mechanic that i trusted, and i would never go back after finding his shop. i drive up to pasadena from long beach just to have my car serviced there. in fact, i am looking at new cars and am leaning towards getting another volkswagen over a mini, just because i'd like to continue going to fares. good, honest, quick and affordable mechanics are so few and far between, i feel really lucky to have found this shop. from the first time i brought my car there, everyone at the shop has always been incredibly helpful, kind and polite. fares has caught a million things that other places (including the dealership) have done wrong while working on my car. he has always been incredibly trustworthy and also very sweet in explaining to me what is wrong, since i know very little about cars. several times he's diagnosed a simple problem or replaced a bulb for me and sent me off with no charge. my car is older (2000) with a lot of miles (almost 170k), and after a slew of recent problems i was convinced that i just needed a new car. then i found independent audi & vw,who've really breathed new life into my car.i would definitely recommend this shop to anyone looking for a new mechanic, they are GREAT!

5

This place seems to have everything a mechanic shop should have; professional & friendly customer service, competitive prices, clean facilities, and even complimentary beverages. Head mechanic Fares is straight-forward and honest.

5

5 STARS!!! What can I say, other than the fact that Independent Audi & VW Service is AWESOME! Fares, the owner, is honest and really knows how to build customer loyalty. Before Fares, I took my wife's VW to a different shop in Playa del Rey. It was in there every 300 miles or so, with the same problem, "CHECK ENGINE" light. After feeling like a sucker every time I brought it into Playa, I took it to Fares. He said that the hose was loose and one of the parts that the other shop changed is backwards. He fixed everything with no charge. I've never had someone take a look, make some minor changes, and then not charge. The light came back on, and he traced it to a catalytic converter. I had that changed, and I haven't had a problem yet. The wife even says it's got that pep back that it lacked before. Thanks FARES for an AWESOME EXPERIENCE. You've definitely got a customer for life.

5

I have been using Fares and his team for a couple of months to look after my VW beetle and cannot speak highly enough of them. They go out of their way to provide excellent service and advice, but do not charge and arm and a leg. They also use quality parts; not off market or second hand parts that wear out just after the (so called) warranty expires. Other local VW repairers may be nice guys but Independent Audi and VW Service is the real deal!

5

I cannot think of one time that they denied service to me. Even on days that they are full they will find even 5 min to help you find out what the problem is with your car. From just inquires on lights that go off in your car to sounds your car is making.I really don't have anything negative to say about this place. Fares really knows how to take care of his costumers and having coming back each time.

5

This is my first review- I felt compelled to write something because I'm so pleased with the service at Independent Audi and I know how frustrating it can be to find an honest mechanic. My wife has a 2003 Audi TT. It's a nice car, but it requires a lot of attention to keep it happy. Fares has been looking after the car for a couple of years now, so I think I have a good sense of his business practice. The garage is clean and organized, everyone who works there is polite and professional, and Fares works to keep costs as reasonable as possible. I trust his opinion and I trust the integrity of the work he does. It's also great that Fares and his wife are very personable, and genuinely interested in their clients. I've been very pleased with my experience and I recommend Independent Audi without reservation.

5

Yes, his name is Fares and he is great, indeed. We use to go to Steve's Independent Volkswagen & Audi Service or Steve's Garage down the road on foothill but we realized we were taken for a ride after two years of going to them. When the owner of steve's garage told us "you need to get rid of your piece of junk" instead of fixing the problem and charging us 2,000 dollars of work we knew it was time to turn to somebody else, someone dependable. That person is Fares of Independent Audi & VW service, inc. We took my wife's 2001 VW jetta to Fares and right away he made room for us in his very clean garage and was very cordial and kind to us. He found what the problem with car was and quoted us a very low price and kept his word. When it was time to pick up our VW, after the work had been completed, we took the car home and he said "pay me tomorrow, I need to explain a couple of things about the car to you". My initial thought was: what a way to build trust with your clients. I just met Fares and he is trusting that I will come again to his shop. You know what? Fares is completely right I will keep coming. I don't have a VW or an Audi, only my wife, but with mechanics like Fares I'm considering buying an Audi so I can have Fares at Independent Audi & VW Service, Inc. maintain it. Final thought: Don't go to Steve's Independent Volkswagen & Audi Service. You need to go to Independent Audi & VW Service, Inc. and ask for Fares. He will take care of you.

5

Go here only if you want quality work on your car by people who care. Otherwise go to any of the other LA area shops or dealers who will charge more for far less. Feres delivers! Thanks again for all the quality work on the S4 and taking care of the small and big repairs.

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