Testimonials and Reviews

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We appreciate words from our clients:

5

Fares and Sean are extraordinary mechanics and offer the best in service and attention to your Audi. When I went in with a bad miss in my wife's A3, they found a bad coil and said they could fix it, but pointed out that as the car was still in warranty, I could take it to Rusnak and get repairs for no charge. They even told me who to contact at Rusnak. For me, this is as good as it gets for honesty and helpfulness. We will take them our business as long as we have the Audi. Ed and Linda Knutson, Glendale, CA

5

I know it's very, very difficult to maintain a 5 Stars Yelp rating especially with over 200 reviews- there are very few businesses that can actually achieve this. Now I understand how this place does it. They go above and beyond what you expect. I have an Audi A7 and have always taken it to the dealer since I bought it. But this particular time, the dealer quoted me six thousand dollars to replace some tires, fix an oil vacuum pump, replace upper and lower bearings on the suspension & put on some rear brake pads and rotors. I've never questioned them about pricing in the past, but I felt six thousand dollars was a bit ridiculous. The dealer did the suspension portion before I could cancel the job but I told them to hold off on the rest of the work. I called Fares and he patiently explained everything to me and I decided to do the vacuum pump, the rear brake and rotors for half the price of the dealer. I'm so glad I found him! He did an amazing job from start to finish. After they fix your car, they deliver it washed and clean for you. Unfortunately this time, the car wash place they use, damaged my rims by applying an ointment that dulled the shine on my black rims. I noticed the damage when I got home and returned to Fares and brought it to his attention. In the past, I've dealt with businesses that ignore you after they have your money or do not properly acknowledge problems when they arise. There are business owners that do not handle problems well or take responsibility for mistakes. Fares acknowledged my damaged rims and had them sent out to get fixed. All I was expecting was my rims to be polished to the areas where the damage occurred. However, Fares made them brand new. I was shocked because this was way beyond my expectations. Here they do amazing work and keep their customers happy. I felt valued here during the entire process. Thank you Fares!

5

I was recently in the market for a new Audi repair shop now that my 2009 Audi A4 was out of warranty and I am so happy I found European Auto Hause! They were very professional, knowledgeable and honest. They use all Audi certified parts and the cost was very reasonable as well. I would highly recommend to anyone in the Pasadena/San Gabriel Valley area looking for a great place to service your Audi!

5

I have been coming to European Auto Hause to care for my Audi A5 since 2014. They have done every oil change and all of my maintenance. I never worry when something goes wrong with my car, because I completely trust that European Auto Hause will get to the bottom of the issue and resolve it for me quickly and professionally. They are thoughtful in their suggestions and aren't pushy in any way. They clearly communicate and keep me in the loop on any updates and/or new information. I feel safe driving my car knowing it has been well maintained by one of the best Audi shops in the city. Thank you!!

5

I bought a 2008 RS4 from Washington. Didn't realize it needed so much work. I should've done a PPI on it and thinking it only needed a major service. Sean took a look at it and told me the good news there's nothing major, except for a whole laundry list of items that needed fixed with it. Car parts for this car is extremely expensive but Sean took excellent excellent car of me and the car and fixed everything deemed needing fixing. These guys are geniuses and know their stuff. Now the car runs like new. I'm not letting anyone else touch this car and any other Audi I get except for European Auto Hause. Extremely satisfied with their work, service and communication. Thank you Sean and Fares!!!

5

This place is excellent and they are honest and straightforward. I send my mom here also because she gets feels so comfortable dealing with the owner, Fares. He is personable and completely trustworthy, can't recommend this place enough. Affordable prices, first class work and they don't sell you service that you don't need.

5

I'll start by saying that I'm hard to please when it comes to my car. But this place is amazing. It's the best car repair shop I've ever been to. I've been going here for two years now, and have always been impressed by their knowledge, attention to detail, and concern for the needs of the customer. Also, everyone is very friendly and professional. Most important, the work they do is of the highest quality. They have even taken care of small issues and not even charged me for it. I highly recommended this shop.

5

We came here for our Audi SQ5's 45,000 maintenance via Yelp as the reviews were super solid. Prices are very competitive here and the service was awesome. I had some questions and Fares was really patient about answering them. Fares was super helpful and even mentioned two areas on my vehicle that needed repair as the factor warranty was about to expire. We'll definitely be back with our Audis! Thanks Fares!

5

I have gotten 2 services here and my water pump fixed now. This is as good as it gets as far as car repair places go IMO. If you have an Audi or VW, I cannot recommend Fares and his team any higher.

5

I never take time to write a review do to having a busy schedule, but made time today because of the AMAZING service I was given. I drove my Audi A5 to the European Auto shop after reading all the Yelp reviews. All the while all the horror stories of women being taken advantage of ran through my head, I left my car to have its monthly service and brakes done, I received a call from Fares just to give me status on how the job was coming along and to give me advice that i will need tires soon. He did not want to sell me tires but was letting me know for safety, I appreciated the advice because i never check my tires. My car was repaired on a timely fashion, washed and the cost was a fraction of what the dealership would of charged!!! My car is running better than ever it purrs! The professional and transparency of the staff is fantastic! I will never take my car anywhere else. Faras, Thank you, Thank you,Thank you!

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