Pasadena Audi and Volkswagen Repair

This is my first review of this establishment. First of many I'm hoping! Let me just preface that while I don't rely on the reviews on Yelp, I do still read them all, especially the ones with lower starred reviews. However, I am VERY HAPPY with the service I received going here recently (yesterday as a matter of fact).. I needed an oil change and a check up on my coolant tank as well as a check engine light for my 2003 VW Jetta GLS 2.0 that the VW DEALERSHIP has "attempted" to fix TWICE in the past, but never gave me a full explanation on why it was on. I called EAH VERY last minute hoping they could take a look at my car. FYI it was a MONDAY and a typically busy day for most repair shops so I was really reaching for a unicorn. However, I spoke with Shawn (sorry if I spelled that wrong) and even though they were very busy and usually take appointments only, he still made time to fit me in. I work 2 jobs so I don't get much time off to leave my car anywhere. My window of opportunity is very small for personal errands. Since I was a first time customer, he was VERY accommodating. So I dropped my hooptie off and hoped for the best. EAH did a full diagnostic on my car and called me prior to proceeding with any work before my approval. I won't lie, the cost of fully repairing my car is far out of my budget. For everyone that complains about cost, just remember, it's a car, not a Schwinn bike. I asked them to do a few things that I knew I needed done and within my current budget. I WILL, however, schedule other repairs in the near future when I can but ONLY with European Auto Hause. They specialize on European cars and I trust that they use the same equipment as well as quality materials that my dealership likes to rip me off on. As far as Customer Service....10 stars. NICEST people I've met in a long long time. Do I recommend them? Absolutely. But don't ask me....go see for yourself. Also, pay cash....trust me. Thank you again to the staff. I couldn't have asked for a better experience!

Took my wife's car in for service without an appointment and they not only made time for me, but the service was painless and perfect. Couldn't ask for an easier transaction and they did a great job. Highly recommended for your Audi in the Pasadena area.

My 2011 Audi A-4 (titanium package approx. 60 k miles) needed some immediate work (broken bushings and brakes). After reviewing the positive remarks on Yelp (and reviewing the local Better Business Bureau), I decided to take my car in for the repairs. I met Ferris and he was a TRUE professional. He was Courteous and extremely knowledgeable about my specific auto repair issues and made it easy for me to understand. Ferris delivered the vehicle fully repaired and on schedule!! The workmanship was of the highest caliber and the rate was reasonable (far less than Audi$$). I found my permanent Audi "technician" at European Auto Hause. I highly recommend this business to anyone looking for "quality" European Auto repair.

There's a reason they have 5 stars! I have a 2007 VW Jetta and I bought it at a used car lot in Pasadena back in November of 2014. My car has had multiple problems due to the ignorance of the people who sold it to me, BUT European Auto Hause saved me thousands of dollars worth of maintenance to my car. They were able to identify the problem within an hour of dropping my car off and they completely broke costs down for me so I knew exactly what was going to happen. I was going on a road trip to Colorado so I needed my car in tip top shape before I left. They were very honest and completely explained to me the problems and how they fixed them! There's no way I will go to anyone else for my car problems! As we all know, these European parts are expensive but I trust the men who work here! Sean and Fares are awesome! They also wash your car for you which I find to be amazing!! Keep up the awesome work guys!

This is a great place to get your Audi worked on. They have fair prices and tell you exactly what needs to be done and what the problems are. This is one of the very few places I trust with my A8. Ask for Farris.

Long overdue post. I've been a long time customer of Fares and Sean and they always provide great service and fix my car correctly. If there's anything that can be done by warranty they are well aware of the latest updates so that you can get it fixed by the dealer and save you money. For all other services outside of warranty, they will fix your car at a reasonable price and in a timely manner. See you guys next time.

Drive along Walnut/Foothill in Pasadena and you will find dozens of auto repair shops, many of which specialize in in German cars. While I'm sure most of those shops have mechanics qualified to fix your car, there is only one shop that I trust my Audis to, European Autohause. Why? Because Fares and Sean are not only top notch Audi/VW certified professionals, but equally important, they are HONEST mechanics. Yes, they do exist! For example, I recently brought my wife's A3 in, certain that my DSG transmission was toast, and would need a full rebuild. To my surprise, Fares called me back after inspecting my car to let me know that the problems were caused by a plugged hose and a failing bearing on the auxiliary air pump - an easy and inexpensive repair. I picked up my car the same afternoon, as good as new. While I do most of my own maintenance and routine repairs, each time I've needed them, Fares, Sean and the rest of their wonderful staff have treated me with first class service and repaired my car perfectly, promptly and at a very reasonable cost. On my most recent visit, I asked Fares to fully inspect our "new" 2002 TT quattro, which I had recently purchased for my son to take to college. I had already changed the oil, plugs and a few questionable hoses, but wanted to make sure that my son wouldn't have any reliability problems as he was going over 1000 miles from home. Fares called me to advise that everything was perfect, and the car needed nothing. When I came in to pick up the car, I insisted on paying for the inspection, but Fares refused to take a dime! The bottom line is that the good folks at European Autohause are dedicated to building lifelong relationships with excellent service. If you have an Audi or VW, do yourself a favor and call them first!

We all know how important it is in life to have, A..Doctor B.. Attorney, & C.. Trust worthy mechanic, well i found him, he is owner of European Auto House, his name is farris, honest, dependable and strait to the point, I will never forget the day my A-6 had a problem, and I had a supper important family get together to attend, farres ask what time ? And I said 6:00 pm. I arrived at his shop at 3:00 pm and drove off at 3:45pm well in time to meet my appointment, ferres and his proffisional staff have service my Audi A-6 for five years now, and I will keep on trusting him with the next Audi I buy! Thank you farres for your support. From, SERGIO THE TREEMAN/SAN GABRIEL, CA

I am at peace knowing my car will never let me down as long as I have the team of EAH service my VW Jetta. Great customer service! First class service! They drop me off at work and pick me up as soon as my car is done. Most of all... Very honest and won't pull that "trick" just because you are a woman. Keep up the amazing job! You deserve more than just a 5 star. I'm a happy customer! Thank you Fares!

Im not always driven to write a yelp review, but when i do it'll be for a business that provides services that are unlike any in their field and that's what you'll receive at Fares' European Auto Hause!!! Fares you are always welcomed at my restaurant where we'll hope to match the quality of service you and your staff provided me... Thank You (My new home for all my Audi needs)