I brought our VW Tiguan to the shop for a routine oil change and some minor fixes -- rear lights, new key battery. It turns out it was also past due for a major maintenance service. Everything was explained to me ahead of time, along with an estimate, and they even drove me home so I didn't need to wait. The best part was getting the car back. Not only was the car washed and clean, but they also took the time to clean the inside, including the mats and windows! My son is a very happy camper! Wonderful customer service!