Pasadena Audi and Volkswagen Repair

Best Audi service I've ever experienced. Pricing is very reasonable and customer service is outstanding. I'm always satisfied.

THE LAST HONEST AUTO SHOP, BRING YOUR VW/AUDI HERE! I was tired of getting ripped off by VW of Pasadena, I brought my Passat Diesel here and have had no "irregular" repairs ever since and my car has run great! There's a reason they have great reviews, they are honest and do GREAT work, thank you Fares and crew!

I purchased a 2001 VW Passat from a friend last month, and Fares at European Auto Hause (EAH) made the entire process feel secure and smooth. I have only had Hondas for the past 20 years, but when my Civic was stolen I suddenly needed another car rather quickly. I felt reticent about moving from a Honda to a potentially more finicky brand of car (needing a lot of expensive care)--especially with my limited budget. So I asked around for recommendations of VW mechanics, and Fares' name kept coming up. "Don't go anywhere else", said my VW-driving neighbor when I asked him. So here's what I did. I called Fares and explained my situation, and had EAH do a thorough pre-sale inspection of the car for $150.00 or so. I ended up purchasing the car, and I am so glad I did, but as a single father on limited income I was not without trepidation at each step. I encourage anyone looking for a VW specialist (or Audi, etc.) to proceed with caution at each step. You'll notice like I did that the mechanics' shop is IMMACULATELY CLEAN. And Fares did much more than sell me a one-off inspection, pre-sale. He patiently spent time on two substantial phone calls, explaining how much he would pay for the car if he were the buyer, and exactly how much the first year would likely cost. So I went into the deal knowing and able to factor the cost of immediately-needed repairs into my purchasing price. I felt entirely secure. But if I can explain my 5-star review in one, concise symbol it would be my experience picking the car up. Fares spent a lot of time answering lots of questions, and when I asked him how the techtronic-transmission was supposed to work he said "jump in!", and took me for a substantial test-drive, teaching me not only how to use the optional transmission feature but also explaining a lot I didn't even think to ask about how to take optimal care of the Passat i was increasingly proud to be driving. Honesty, integrity, every word as clean and respectful as his truly beautiful work place, I cannot imagine making this transition so easily without Fares and his colleagues at EAH. HIGHLY recommended.

Front passenger window regulator went out. Went to see EAH. Fares took the time to explain in detail why it needed to be replaced. When I dropped off the A8L Fares showed me the new regulator and all the parts ordered. Again, explained what was failing with the old regulator. You have to realize not many business owners understand the importance of not only doing good work but that the customer understands what is being done and why and give them that peace of mind. Fares gets this. Vehicle was ready in time promised. They go above and beyond here...the A8L was washed and a new windshield wiper was put on at no additional cost (lost it in a car wash). If your in the Pasadena area they offer a ride home/office. I am a bit further away so I uber...it is worth it.

6 years ago was my last review and it's time for an update. I stopped by for a basic maintenance and again the service from Fares and his team were exceptional. I keep wanting to sell my car since the mileage is adding up, but as long as this place is around, I don't have to worry about anything. The reviews from fellow yelpers are all you need to know. Thanks for the help Fares!

Friendliest and most honest shop you can find. Don't bother going to any other place. Talk to Fares, he's the man.

Why would anyone go to an audi dealer in LA when Fares is in town. This shop has always provides the best service at the best prices. I've got both my audis serviced here. No BS just straightforward and honest people, you won't get the pushy 'you need to get this done right away or your car will break apart on the freeway' type of nonsense. Will continue bringing my cars in.

Here's yet another review that's waaaaaaaay overdue on my part. I can't find enough superlatives to describe the service that I've consistently received from European Auto Hause - fantastic, amazing, a Godsend ...no words would adequately sum up the way that Fares, Sean & their staff have helped preserve both my car & my sanity over the past few years: ______________ + I drive an '06 Audi A4 that was handed down to me from my Mom. I love this car dearly, and it's been a major part of my life for many a road trip, countless music festivals, nights out on the town, my first actual relationship, etc. Basically, I treat this car like it's an extension of myself - and I do everything that I can to make sure that my vehicle remains in tip-top shape. Unfortunately, this commitment to keeping my car in working order does lead to a pretty heavy strain on my wallet. I've been quoted at $165+ for a simple oil change from more than one Audi dealership! (The rule-of-thumb rings true - after you're bought your car and driven it off of the dealership lot, don't ever plan on going back!) That being said, I found myself in search of an alternative means of keeping my car running healthily & happily... ______________ + I was initially recommended to Fares & Sean via my cousin, who said that the guys at European Auto Hause helped him preserve the lifespan of his breakdown-prone A6 for just about as long as they possibly could've. Given this endorsement - coupled with European Auto Hause's sterling reputation here on Yelp - I've had zero stress about entrusting my car to their shop on many occasions. My faith in them hasn't gone unrewarded, as these guys consistently know how to deliver results. + Some time ago (maybe a year to a year & a half), I began noticing that my A4 was inexplicably leaking oil, leaving small puddles whenever it was parked for more than a few hours. I took the vehicle in to Fares, who diagnosed the problem as the result of a broken vacuum pump & a trio of damaged engine mounts. A few visits later (and at a cost that totaled up somewhere between 1/2 to 2/3 of the estimates that I had been receiving elsewhere), and I can now say that my car is running much smoother & more responsively at 102,000+ miles than it was at 85-90K! With any luck, I hope that my trusty Audi continues to roll on well into the future (*knock on wood*), thanks to the help of these well-trained, thorough, and honest techs. Again, the staff here really takes the extra step to ensure that customers' needs are not only met, but thoroughly exceeded. On one occasion, I asked Fares if he had the time to diagnose the source of some squeaky sounds coming from the backseat of my car. He pointed out the particular parts of the seat that were causing the problem, and even went so far as to repair the parts - free of charge! This shows the level of genuine concern and care that the European Auto Hause staff exhibits in their daily business. _______________ European Auto Hause didn't get its 5-star average on Yelp by some sort of fluke. These guys know the ins and outs of VWs and Audis like I know the ins and outs of the menu at Curry House. I will gladly journey from the Westside all the way to Pasadena any day just to do business here. A well-deserved 5 stars!

Thank you Fares and everyone at the shop. I've been taking my A3 wagon for service since 2012. Luckily I've had not had major problems with my Audi. I'm confident it has to do with the regular maintenance that gets done at the shop. The price for oil change brakes etc. is reasonable.

Awesome service! The dealer wanted to charge us almost 1700 usd for front brakes and we paid less than 700 usd for front and back brakes. The owner was so nice, honest and quick. Will definitely go back :)